Frequently Asked Questions
Everything you need to know about bringing a touch of brilliance to your home with IlluminatedByMia.
What is the typical shipping timeline for my order?
We process all orders within 1-3 business days. Depending on your location, standard shipping typically takes 5-10 business days. You will receive a tracking number via email as soon as your package is dispatched.
Do you offer international shipping?
Yes, IlluminatedByMia ships worldwide. Please note that international shipping rates and delivery times vary by country, and customers are responsible for any local customs duties or taxes.
What is your return policy for lighting and decor?
We want you to love your space. If you are not satisfied, you can return your items within 30 days of delivery. Products must be in their original packaging and unused condition to qualify for a full refund.
What should I do if my item arrives damaged?
While we pack our items with extreme care, fragile decor can occasionally be damaged in transit. If this happens, please email us at support@illuminatedbymia.com with photos of the damage within 48 hours of delivery, and we will send a replacement immediately.
Are your lighting products energy-efficient?
Sustainability is important to us. The majority of our fixtures are compatible with LED bulbs, and many of our signature pieces come with integrated energy-saving LED technology to help reduce your environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through specialized financing partners at checkout.